The Glade 4.0

I actually had a really good experience with Tech Support at Sprint Yesterday:



As of this time... it is not having a problem yet.

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Darksiege
Traveller, Calé, Whisperer
Lead me not into temptation; for I know a shortcut

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Buckle your pants or they might fall down.

There's a problem with having people on ignore...
viewtopic.php?p=108551#p108551

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Well Ali Baba had them forty thieves, Scheherezade had a thousand tales
But master you in luck 'cause up your sleeves you got a brand of magic never fails...
...Mister Aladdin, sir, What will your pleasure be?
Let me take your order, Jot it down -You ain't never had a friend like me
█ ♣ █

That problem is relatively minor, compared to the benefits. It's also fun to see a full page of morons arguing, and only have three posts show up.

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Buckle your pants or they might fall down.

Huh? What did you say?

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In time, this too shall pass.

Here's my view of things.

Where I work, scripts don't exist. Articles do, and part of the point of a good article is to reduce the troubleshooting from least likely to most likely.

It doesn't mean you have to follow the articles as written exactly, but if you escalate the escalation point is going to check your work for missed steps or missed articles.

There are frontline, senior advisors, and a very small group who try to do all of the above.

There are escalations beyond those but the majority of calls don't reach that level.

(100 a day last month - highest in November for 3 years - when most don't get that far.)

As one of the escalation points up the chain, I try to prevent escalations by collaborating with all groups.

I try to document errors to get better articles and advisors to improve the experience.

I try to prevent errors when possible.

Ultimately, in tech support, things change so much that what may be true one week may not be true the next.

The quality of advisors and escalations varies, but it's like Superman and Kryptonite.

It's a tangible reminder of his heritage and why he is who he is... as much as it hurts.

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Once, I was a ranger
Then, I was a warlock
And a mage
And a paladin
Now, I seek to be myself

It's certainly for the best. People so pretentious as to refer to people who's posts they can't even read as morons are just going to annoy me if they respond anyway.

/nod

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"Dress cops up as soldiers, give them military equipment, train them in military tactics, tell them they’re fighting a ‘war,’ and the consequences are predictable." —Radley Balko