Müs wrote:
Elmo, IT/Support/HR/Customer service/etc all do not directly generate revenue in accounting terms no matter what you may think of their necessity.
Which is why they are often left sucking hind tit in terms of cutbacks or downsizing.
Which is also why IT people generally hate accounting people.
This isn't necessarily true.
Some of the best organized companies actually organize their accounting so that Information Technology bills the departments that use their services. IT management determines what the cost is for a particular product or service, and funds are transferred from one cost center to another internally. ("This business division has 2000 people with mailboxes, using 2 Terabytes of drive space. The monthly cost for this is...") This cost comes out of the budget for the departments using the service, and is used to create the budget for IT. IT can actually show a profit like this (although in reality, they are discouraged from doing so.)
The advantage of this accounting model is it actually shows where the inefficiencies are located in your company, rather than dumping everything on the service providers.