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PostPosted: Tue Mar 03, 2015 4:07 pm 
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This story started 3 months ago when I drove 500 miles to visit family.

I was packed up to return when I heard something that just didn't sound right with my car. Decided to stop at the closest auto shop to get it checked. The idler arm had broken and would have left me at the side of the road within a hundred miles. Well that sucks and it will take about 3 to 4 days to get the part in because I drive a Subaru and per the mechanic "Subarus never break down." However, I have a place to stay, people I love, and no pressing need to get back home immediately.

Oops...I am almost out of my blood pressure medicine. No worries, there is a branch of the pharmacy in town. So I borrow the truck, run over and pick up 5 pills to hold me over until I can get back home. I did not get a whole refill because I got a refill the week before I left, and they each have 3 months worth of medicine.

Fast forward to this morning: I see that I need to refill my medicine. Go through the automated refill system and it tells me that my prescription was removed from my pharmacy. Huh? Called the pharmacy here and find out that it was moved to the other pharmacy when I asked for the emergency few pills. Ok then...move it back. Oh now I have no medicine available because it was charged as a full refill and I can not get anymore for 3 more months per my insurance rules.

Call my insurance and get to the supervisor after a while. Basically said "So you want people to just stop taking important medicine if they accidentally run out, then pay for say an ER visit or worse?" I had also beed noodling around the insurance web site, and the insurance company says to do what I did and get a few emergency pills.

Amazingly this was fixed immediately and I now have my medicine. A couple minute process cost me hours out of my day. And health gurus complain that people are not compliant with their medical care. Well, not when they themselves put up roadblocks.

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PostPosted: Wed Mar 04, 2015 12:39 pm 
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That's frustrating, but it DID get fixed the same day. It sounds like a minor screw-up that could have been a lot worse.

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PostPosted: Fri Mar 06, 2015 2:27 pm 
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Glad it was fixed.

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PostPosted: Fri Mar 06, 2015 5:38 pm 
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9/10 times common sense will prevail.


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