The Glade 4.0

Listen, you elitist, selfish old man: When you go to Subway and you tell the kid you want "everything on it" and he kindly asks "Did you also want Jalapenos?" thinking that maybe you truly didn't want "everything" on it; Don't reply "Did I say Jalapenos?! No!" in an angry, condescending, superior way.

Oh, and please stop into hell on the way back and stay there. The world would be better off without you.

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Les Zombis et les Loups-Garous!

So, wait. He says "everything" and then doesn't want jalepenos, and when the kid asks to ensure he did mean to include jalepenos, he gets mad? Because the kid made the effort to get what he wanted made, not what he asked for to be made?

What the ****. I can only assume he intended to pitch a fit about there being jalepenos on it and try to get it comped or something. That's the only reason I can possibly come up with for getting angry that your order was correct, despite your best efforts.

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"Aaaah! Emotions are weird!" - Amdee
"... Mirrorshades prevent the forces of normalcy from realizing that one is crazed and possibly dangerous. They are the symbol of the sun-staring visionary, the biker, the rocker, the policeman, and similar outlaws." - Bruce Sterling, preface to Mirrorshades

Exactly. The dude asked for "Everything on it." Quote unquote. And the kid was just going the extra service mile by making sure he also meant jalapenos. And the guy gets pissed and offended, like the kid should have been a mind reader and knew that the secret code for "everything on it" doesn't really mean "EVERYTHING on it."

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Les Zombis et les Loups-Garous!

Just a cranky old man. He'll be dead soon.

Apparently not soon enough.

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Buckle your pants or they might fall down.

I find the Subway sandwich routine polite, respectful, and mindful of the customer getting the options they really want on their sandwiches. Cranky old guys need to be taken in stride, but they are a good training tool for the kids to learn there are truly awful people in the world and learning how to deal with them. The kids in my local Subways, if they remember me at all, smile when they say Hi. I'm nice to them and I always throw something in the tip jar. The guy in the OP, he's the bad example a good supervisor uses to explain bad customers, and why you don't take them too seriously.

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The U. S. Constitution doesn't guarantee happiness, only the pursuit of it. You have to catch up with it yourself. B. Franklin

"A mind needs books like a sword needs a whetstone." -- Tyrion Lannister, A Game of Thrones

Folks remember good customers (I've worked in the food industry). Especially those that leave stuff in the tip jar (although I am opposed to one existing in places like Subway).

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Les Zombis et les Loups-Garous!

For some reason, Subway seems to attract this type of crap. There's been at least twice I've been in the middle of ordering a sandwich and some soccer mom comes up, barges in front of me in line, and starts demanding something be fixed by the kid who should be asking me what stuff I want on the sandwich. The first time I just sort of ignored it, but the second time she started lecturing the kid on how he should be "more responsive" when a customer comes to the counter - that is, when they barge in front of other customers and interrupt the line. I interrupted her and told her it was my turn and she could go to the back of the line. She was so surprised that she just left.

That is one thing I hate to see in restaurants is obnoxious customers getting special treatment while everyone else waits. I hate seeing that on restaurant shows too; the bosses or the host talking about how they should "accommodate a difficult customer." No. Don't. Throw their *** out and wait on the 7 other people they are holding up.

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"Hysterical children shrieking about right-wing anything need to go sit in the corner and be quiet while the adults are talking."

Hopefully they didn't skimp on the E. coli.

The shared subset of cheap folk and mean folk is large. You will find them at places like Subway trying to get the most sandwich for the money made their own picky particular way. Even suggest that they weren't 100% clear in their order and they will snap your little head right off, and since they are the customer you can't complain about their behavior (to them) even one little bit.

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The U. S. Constitution doesn't guarantee happiness, only the pursuit of it. You have to catch up with it yourself. B. Franklin

"A mind needs books like a sword needs a whetstone." -- Tyrion Lannister, A Game of Thrones

I thought you were gonna be angry about somebody riding the Subway, not ordering a sandwich.

Sandwich customers are very often dicks, and I'm therefore less excited about this story as I wanted to be.

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“The duty of a patriot is to protect his country from its government.” - Thomas Paine

Well... yeah... but....

I've worked in a number of restaurants, and have seen the headaches associated with NOT accommodating a difficult customer. They are very good at making a scene, distracting your staff, taking up MORE time, etc by not accommodating them than by just giving them what they want and getting them out of the restaurant that way.

No, it's not a good lesson, but in my experience, it's actually better for your other customers overall. As much as you may want to toss their *** out, it doesn't really work out well.

There is that, but on the other hand if you offend a lot of other customers in the process, you might lose money overall.

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"Hysterical children shrieking about right-wing anything need to go sit in the corner and be quiet while the adults are talking."

In my experience from both sides of the counter, most of the time a sincere smile and a "sorry about the wait" takes care of the customers behind the ones who need extra attention.

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I prefer to think of them as "Fighting evil in another dimension"

I'll usually say "Don't worry about it, I'm not a tool." loud enough for the tool to overhear.

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Holy shitsnacks!

Same here !

And a smile goes a long ways to help, as well.

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"Said I never had much use for one, never said I didn't know how to use one!"~ Matthew Quigley

"nothing like a little meow in bed at night" ~ Bruskey

"I gotta float my stick same as you" Hondo Lane

"Fill your hand you son of a *****!"