My washing machine needed repairing, so I needed parts quickly. My local appliance supplier didn't have the parts in stock, and was extremely overpriced compared to anything I found online. So I look it up on Sears, and they are "in stock" at a reasonable price. I order them and select 3 day shipping, so I can get it fixed ASAP. This was Tuesday. I checked my order Wednesday at noon, and both items are listed as "backordered by our supplier". WTF?
So, I call up Sears and tell the guy it negates me ordering rush shipment and paying $25 extra for the quick delivery. He agrees to refund the shipping and then asks me what I want to do about the order. I tell him since it is telling me it's back ordered, that I would want to cancel the order altogether because I needed the parts quickly. He tells me the parts are out of stock (and I explained their site says they are "in stock", even as I am speaking with him). He says the order will be canceled and my credit card will be credited the full amount. End of discussion.
I then go online and find the parts elsewhere and order them.
Friday arrives, and I find a package on my step. It's from Sears. 20 minutes later, I find 2 packages from the other store I ordered.
Now I have a fookin' box of useless parts from Sears I don't need, that I canceled. I'm not sure if my card has been charged or not, and will have to check the statement when it comes. I have to get labels and send this $hit back to Sears, and will have to get on the fookin phone I suppose and try to wade through the idiots to get this sorted out. I have a bad feeling I am going to end up with a fight to make sure I do not get charged shipping fees.
This is a prime example of why Sears is going down the tubes. POS company that was once a mainstay for me, now can't get their **** together. Show a part in stock, then tell me it's back ordered, then tell me it's canceled, then deliver it to me anyways.
DIAF
