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| SCREW YOU, MARKETPLACE! https://gladerebooted.net/viewtopic.php?f=7&t=1232 |
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| Author: | Dalantia [ Wed Dec 23, 2009 10:13 pm ] |
| Post subject: | SCREW YOU, MARKETPLACE! |
I think the effort I expended today far outweighed the gain from it. About three hours on the Microsoft tech support line, to get 240 Microsoft points refunded. I bought two episodes of the Closer this morning, season 5 (Titles: Products of Discovery and Blood Money). I watch and enjoy the first, then I go buy the second.. and when I play it, I get... another copy of Products of Discovery. I spend 40 minutes on the phone, and finally began to download a 3 gig file. I pass out about now after hanging up. Download occurs, I attempt to use it.. I get Products of Discovery again. I call the line, I get kicked back saying "Call the Live support". I call again, I get a runaround about downloading again. I reject this notion. The person decides I need a refund. They move me to billing. The person gets my information, and puts me on hold for long enough that my phone hangs up. (This takes about 40 minutes total.) I call, again, this time to Billing. They move me back to Live support. Live support hears my issue, hears I have tried stuff to solve it. They move me back to Billing. Billing hears what I need. They go over everything. they transfer me to a "resolution representative". The resolution representative is difficult to understand, but I get the points. Apparently, though, if it happens again, I'm ****ed. I am surly. (Note: The objective was to get Blood Money fixed. So I could watch it. >_> ) |
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| Author: | Kaffis Mark V [ Thu Dec 24, 2009 5:08 pm ] |
| Post subject: | |
Wow, that's a dollar an hour of wrangling... |
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| Author: | Dalantia [ Thu Dec 24, 2009 9:22 pm ] |
| Post subject: | |
Of course, this looks -really- petty after comparing it to today, with our block (and eventually the entire town) losing power since about 10:30 last night. |
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| Author: | SuiNeko [ Sun Dec 27, 2009 6:03 pm ] |
| Post subject: | |
No way. Companies that dick you can go die. Doesnt matter if its for $3. I keep buying apple because whenever I go back they fix stuff. Last time, they pointed out it was 290 days outside warranty. Then fixed it anyway. I love me some good customer service ;-p |
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| Author: | darksiege [ Mon Dec 28, 2009 6:30 am ] |
| Post subject: | |
Dal, it may seem petty to you, in light of recent developments; but Customer Service and getting the product you paid for is never petty. |
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