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| ATT https://gladerebooted.net/viewtopic.php?f=7&t=6732 |
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| Author: | Sam [ Fri Jul 15, 2011 5:12 pm ] |
| Post subject: | ATT |
So, if I call ATT and tell them my dsl is dropping over and over, and suspect they have a problem with the line......and they send out a subcontractor who checks the line and tells me he needs to check the inside line as well (but does not tell me about any fees, nor asks me to sign anything), and the problem was not my line as I thought and suggested to ATT, should I fight the charge? ATT charged me $80 for this subcontracted person to come check my line. I didn't ask them to come into my house. I told them I thought there was a problem with their line or DSLAM from a recent storm, when this started to happen. Right now, if there was anything other than ATT I would cancel on the spot. **** ATT with barbwire. Over 3 **** weeks of almost unusable service I am being charged for, and now $80 charge for something that didn't need fixing and didn't resolve the problem. They ADMITTED it was the DSLAM to me after 4 calls. They are responsible, not I. This affected others as well as myself, since it hit the DSLAM box. God, I hate these **** already and I have only had it for ~7 months. |
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| Author: | Taskiss [ Fri Jul 15, 2011 7:48 pm ] |
| Post subject: | |
Dispute it if you didn't get the pricing information, but if you did but just didn't read it, you owe. |
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| Author: | darksiege [ Fri Jul 15, 2011 8:59 pm ] |
| Post subject: | |
normally the way that the charges to the customer work is if it turns out to be a Customer Premise Equipment problem... since this was not the case it may give you room to *****. |
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| Author: | Sam [ Fri Jul 15, 2011 9:03 pm ] |
| Post subject: | Re: |
darksiege wrote: normally the way that the charges to the customer work is if it turns out to be a Customer Premise Equipment problem... since this was not the case it may give you room to *****. Yeah. I never asked them to check my house line, he asked to enter to check it. He never told me about a charge or had me sign anything. He left no receipt of being there. And they admitted over the phone it was the local dslam after the visit. Which is still causing drops as we speak.....even though that was supposed to be fixed 2 days ago. A month of unstable connection I've paid for now, with no end in sight. Next time ATT sends a damn sub, I'm telling them to leave also. They were suppose to send a GD truck to check their line. I never asked them to check my freakin house line. |
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| Author: | Rorinthas [ Sat Jul 16, 2011 7:57 pm ] |
| Post subject: | |
I would not let a phone company anywhere near me without inside line insurance. Sadly it's a feature that's starting to go away. |
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| Author: | Rynar [ Sat Jul 16, 2011 8:14 pm ] |
| Post subject: | Re: |
Rorinthas wrote: I would not let a phone company anywhere near me without inside line insurance. Sadly it's a feature that's starting to go away. I'm willing to wager it's a product you could find for yourself if you really wanted. |
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| Author: | Rorinthas [ Sat Jul 16, 2011 8:20 pm ] |
| Post subject: | |
When I was with SBC It was a couple dollars a month in exchange for no such thing as a customer side service issue, or close to it. |
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| Author: | Sam [ Tue Jul 19, 2011 9:33 pm ] |
| Post subject: | Re: ATT |
Called today, threatened to drop service, and they removed the $80 charge. Still getting occasional drops in service, but they are much less than before. Still enough to piss me off, so I will have to continue to call their tech service line I guess. And with that......one of my DirecTV boxes is messing up (my den) and my ice maker is leaking on my fridge. Dammit to hell.......all this technology and none of it wants to work. 
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