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Rant or Rave?
https://gladerebooted.net/viewtopic.php?f=7&t=8133		 Page 1 of 1
Author:  Squirrel Girl [ Tue Jan 24, 2012 1:14 pm ]
Post subject:  Rant or Rave?
It started with me wanting to spend my money to purchase a replacement and ended with me getting a set for free; but should I rant or rave?

I purchased a set of dishes for my boat from West Marine. One of the bowls was broken. No big deal really.

The paperwork in the box stated to contact Pfaltzgraff at a 1-800 number to order replacements. I would have to pay to ship the broken bowl to them, and would then pay 1/2 price for the replacement.

So I called Pfaltzgraff. Waited 45 minutes on hold then spoke to a representative. She stated 1) I could not buy a replacement because I had not purchased the set from them, and 2) the item I wanted was not available. Ok..... I have in writing from the company to call them for replacements. Also I see that the item I want is available on line directly from them. So I calmly call her on those facts. Then I calmly insist on speaking to a supervisor because I wanted to tell the supervisor I was going to report their company to the state for fraud.

Now I have a code and an e-mail from them stating they would send me a free place setting.

So I saved money.

But this makes no freaking sense. Why did I have to do this to get a company to do what they put in writing they will do?
Author:  TheRiov [ Tue Jan 24, 2012 1:27 pm ]
Post subject: 
We had a similar problem at christmas. My mother ordered a set of dishes from Pfaltzgraff -when she received the dish set 2 of 4 had broken mugs...in sealed packages.... but worse the mugs had been glued back together (and very badly at that) and sold as new.
Author:  Sam [ Tue Jan 24, 2012 1:56 pm ]
Post subject:  Re: Rant or Rave?
Squirrel Girl wrote:

But this makes no freaking sense. Why did I have to do this to get a company to do what they put in writing they will do?


Just like health insurances. Deny, and wait for those that will not fight back and give up. Profit.
Author:  Mookhow [ Tue Jan 24, 2012 2:22 pm ]
Post subject: 
So the moral of the story is don't buy stuff from Pfaltzgraff?
Author:  Khross [ Tue Jan 24, 2012 2:52 pm ]
Post subject:  Re:
Mookhow wrote:
So the moral of the story is don't buy stuff from Pfaltzgraff?
The problem here is that Pfaltzgraff makes pretty much the best tableware on the planet ...
Author:  Hopwin [ Tue Jan 24, 2012 2:52 pm ]
Post subject: 
Pfaltzgraff seems to use a lot of shady/stupid/weird distributors. I ordered an out of print (if that is the right term) style of dishes from them and when they arrived one of the pieces was broken. I called them and they shipped me a replacement at no cost...for the entire set so I ended up with double the number of dishes -1 bowl.
Author:  Hopwin [ Tue Jan 24, 2012 2:54 pm ]
Post subject:  Re: Re:
Khross wrote:
Mookhow wrote:
So the moral of the story is don't buy stuff from Pfaltzgraff?
The problem here is that Pfaltzgraff makes pretty much the best tableware on the planet ...

x1000

When I worked retail people would constantly be returning other dish ware sets after they broke in a month or two, or the finish chipped/peeled off, etc. Never once in the two years I was there did anyone ever bring back anything from Pfaltzgraff.
Author:  Squirrel Girl [ Tue Jan 24, 2012 3:07 pm ]
Post subject:  Re: Rant or Rave?
Looking up reviews I see either 5 stars or 1 star. Seems that most of their stuff is good, but sometimes they make a very fragile set. My complaint isn't the quality of the merchandise, it's the quality of the customer service.

Heh, maybe they contract that out.
Author:  Hopwin [ Wed Jan 25, 2012 7:56 am ]
Post subject:  Re: Rant or Rave?
Squirrel Girl wrote:
Heh, maybe they contract that out.

I think you are right.
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