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Diablo 3 digital copy and Best Buy
https://gladerebooted.net/viewtopic.php?f=7&t=8629		 Page 1 of 1
Author:  Mookhow [ Thu May 24, 2012 9:43 pm ]
Post subject:  Diablo 3 digital copy and Best Buy
I went to Best Buy the return an item, and while I was there, I went over to the game section. When I arrived, I was greeted by a BB worker with whom I chat sometimes. I asked if he had D3, and he said all he had was digital copies. I told him that I could get that online, and he said that if I bought it there, I could get RZ points. Double RZ points. So I bought the digital copy at BB. The receipt said I'd get my activation code in an email. I left the store, grabbed dinner, and went home. About an hour later, I still had not received my activation email, so I called the Best Buy customer support line. After some back and forth where they couldn't even find my receipt code, the lady put me on hold, then came back and told me it would take 7-10 days to get my activation email.

W
T
F

How can it take 7-10 days to send an email? This isn't a physically shipped item, it's a CODE! I blew up. I got very upset, because I can't even take the "purchase" back for a refund because they said no returns or exchanges for digital purchases. I am going to go back to BB tomorrow and complain anyways. With luck, the manager will be sufficiently annoyed by my temper tantrum and they'll refund my money. The lady on the phone said that they were having technical problems and that's why the emails were delayed. I think that if they weren't able to sell me a digital copy, they SHOULD NOT HAVE SOLD ME A DIGITAL COPY! This is absolutely ridiculous.

The lady on the phone was contrite and filed a complaint on my behalf about the incident. She also gave me a $25 gift card for my troubles. If I miraculously manage to get a refund, do you think I am obligated to return the gift card? Of course, they could just void the gift card if they wanted to.
Author:  Raltar [ Thu May 24, 2012 9:56 pm ]
Post subject: 
Use the gift card, then get the refund.
Author:  Rorinthas [ Thu May 24, 2012 10:03 pm ]
Post subject:  Diablo 3 digital copy and Best Buy
Raltar has the best answer, however the gift card is a gimme for the poor level of service you received and has nothing to do with returning or not returning your product.
Author:  Jasmy [ Fri May 25, 2012 12:32 am ]
Post subject:  Re: Diablo 3 digital copy and Best Buy
And now you know why I dont shop at Best Buy!
Author:  Raell [ Fri May 25, 2012 3:15 am ]
Post subject: 
I have never had a problem with them. That being said, I can almost always find something cheaper some where else.
Author:  Midgen [ Fri May 25, 2012 3:31 am ]
Post subject: 
Not that it was ever very good, but Best Buy has gone to complete crap the last few years. Most of their local competition is gone, and now their prices are out of control

I went there looking for a mouse. The particular one I was pondering was 150% more expensive than newegg or amazon.

I realize brick and mortar stores have to charge more, and I'm willing to pay a bit of a premium to get something in my hand without having to wait for shipping, especially if it's something I'm not 100% I want, but 150% is waaaay too much.
Author:  Foamy [ Fri May 25, 2012 8:09 am ]
Post subject: 
Is Diablo 3 distributed other than digitally? Or is it only available as a DL code?

Yeah, and BB does suck. They f*cked me over when I was fighting my Identity theft. They "conveniently" misplaced the instore surveillance videos when the detective investigating my case asked for them. Jackasses.
Author:  Mookhow [ Fri May 25, 2012 1:26 pm ]
Post subject:  Re: Diablo 3 digital copy and Best Buy
Turns out that the BB worker whom I know is the gaming supervisor at the best buy I frequent. When I mentioned the situation to him, he gave me a refund, no problem. Yay!
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