| The Glade 4.0 https://gladerebooted.net/ |
|
| XBL Support https://gladerebooted.net/viewtopic.php?f=7&t=8656 |
Page 1 of 1 |
| Author: | Hopwin [ Fri Jun 01, 2012 11:41 am ] |
| Post subject: | XBL Support |
I understand there isn't much this dude (or dudette) can do but I am very frustrated with the entire situation. Background: last year I reported all my CC's stolen but XBox won't let me update CC information from the console so I went out and bought an XBL Pre-paid Card. The Xbox wouldn't accept the card so I've tried keying it on their website on three separate occassions getting the same error over and over until I finally reached out to chat support: Please wait for an agent to respond. You are currently '1' in the queue. Privacy Statement You are now chatting with 'Corey'. Corey: Hi Patrick Patrick: Hello Corey: Thank you for contacting Xbox Customer Support! How are you today? Patrick: I am fantastic, yourself? Corey: I am doing great, thanks for asking! I am glad your doing well! Corey: I see your having an issue with redeeming a prepaid code? Patrick: Yes, I've tried periodically to redeem for the past two months and keep getting an error to try again later Corey: Well I know that is time consuming, what error code do you get? Patrick: To try again later Patrick: No code Corey: am more than happy to look into this issue for you, I will do my best to try and get this resolved! Corey: Are you currently signed in to Xbox.com with the account you have a question about? Patrick: "An error has occured during the transaction. Please try again later." Patrick: Yes I am Corey: reat, it will just take me a few minutes to look into this for you. Patrick: Sure Corey: Patrick I think I found what is going on, may I have the 25 digit code please. Patrick: Sure Patrick: <XBL Code> Corey: Thank you let me take a look, and while I am doing this, can you turn the console off and just leave it off please. Patrick: Yeah Corey: Patrick that code is coming up consumed on 5/3/12? Patrick: Was it actually accepted? Corey: I need to look at this more to give you an honest answer. Have you been trying to redeem it this long? Patrick: About two months but every time I get that error message. Corey: Okay thank you for the information, let me see what else I can find. Patrick: Thanks Corey: The current gold that is on the account was a purchase of 12 months from a credit card, that is currently in decline, I don't see anything in history that even shows a prepaid code redeemed on this account . Patrick: So how do I redeem it to apply to the account? Corey: Well the thing is that its been redeemed on an account on 5/3/12. But not on this account. Patrick: Umm... what? Corey: The code when I look it up, shows it was redeemed and consumed on 5/3/12 but not on this account. Patrick: What account does it show it was redeemed on? Corey: That information I cannot give out Patrick I am sorry, its a security reasons. Patrick: How is this going to be corrected? Corey: Do you, still have the receipt from when you purchased it? Patrick: No, I have the credit card statement but it is not itemized to that level. Corey: I think you might be able to get that specific information from them, who did you purchase it from? Do you remember what date? Patrick: It was purchased from Gamestop Patrick: on 05/03 ironically enough. Corey: Let me give you a reference number, and I would go back to gamestop, you can provide them a reference number they can verify with us that the account hasn't redeemed this code but its been used. Patrick: So I go in there, say someone ganked the code off the card here is a reference number from Microsoft saying it wasn't me? Corey: Correct, advise them to call us and we can provide the information to them. Patrick: Alright, what is the code and phone number I need to provide? Corey: Your reference number is . Corey: This can be provided to an agent as a record of our conversation if you need additional assistance. Corey: Is there anything else I can help you resolve today? Corey: Let me get the number for you. Patrick: My reference number is .? Corey: I see what happend, let me get it. Corey: The number is 1-800-4MY-XBOX (1-800-469-9269). Corey: Your reference number is <reference number>. Corey: This can be provided to an agent as a record of our conversation if you need additional assistance. Corey: Is there anything else I can help you resolve today? Patrick: No that is all, thanks. |
|
| Author: | Mookhow [ Fri Jun 01, 2012 11:48 am ] |
| Post subject: | Re: XBL Support |
Sounds like a Gamestop issue. I'd Butch at them. Also, can you update you credit card info on the website? You mentioned trying to update through the console. |
|
| Author: | Foamy [ Fri Jun 01, 2012 11:52 am ] |
| Post subject: | Re: XBL Support |
Mookhow wrote: Sounds like a Gamestop issue. I'd Butch at them. Also, can you update you credit card info on the website? You mentioned trying to update through the console. Does this involve bringing you beefy bodyguard, Butch to the Gamestop and threatening them with a beatdown? |
|
| Author: | Hopwin [ Fri Jun 01, 2012 12:02 pm ] |
| Post subject: | Re: XBL Support |
Mookhow wrote: Sounds like a Gamestop issue. I'd Butch at them. Also, can you update you credit card info on the website? You mentioned trying to update through the console. I agree it is a Gamestop issue but I wouldn't have even headed over there if Xbox let me update my CC info on the console instead of erroring out mysteriously every time I attempted it. As to updating on the website there is the option but since I already dropped $60 on the pre-paid card... |
|
| Author: | Mookhow [ Fri Jun 01, 2012 12:03 pm ] |
| Post subject: | Re: XBL Support |
When it comes to Gamestop, you probably need to do that. Otherwise, I'd say my phone auto corrected "*****". |
|
| Author: | shuyung [ Fri Jun 01, 2012 12:58 pm ] |
| Post subject: | Re: XBL Support |
Hopwin wrote: I agree it is a Gamestop issue but I wouldn't have even headed over there if Xbox let me update my CC info on the console instead of erroring out mysteriously every time I attempted it. As to updating on the website there is the option but since I already dropped $60 on the pre-paid card... The last time I had to update payment info for XBL, I did so through the web portal. It wasn't painless, but it did let me add and remove payment types, as long as they weren't actively being used. ("Active", in the case of XBL, being "did you purchase a gold plan and forget to turn off auto-renew?") |
|
| Page 1 of 1 | All times are UTC - 6 hours [ DST ] |
| Powered by phpBB® Forum Software © phpBB Group https://www.phpbb.com/ |
|