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PostPosted: Wed May 11, 2011 12:28 pm 
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Sony starts playing down expectations:

http://www.mcvuk.com/news/44261/PSN-at-least-a-few-days-from-restoration

Yeah, at this point, they should just shut up, and not say another word until that word is "It will be up tonight at midnight." Every single thing they do is just making them look worse.


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PostPosted: Wed May 11, 2011 1:56 pm 
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To me, this has the same PR stench of one of my old jobs.

In 1996 I worked for a particularly large internet-relatedcompany. I won't say exactly which one, but let's just say it was an Online company located in America.

During this time they used to charge people for online access on a per-minute basis. I can't count the number of times people would find out their 1,000+ dollar bill was caused by a teenage daughter. Now, someone in their marketing department decided that they could increase their user numbers by ditching the per-minute charges and just go to a flat monthly rate. They figured, "That should bump up our userbase by 1 million subscribers or so! And that's best-case scenario!"

They were wrong.

This increased their userbase by about 8 million. And their hardware infrastructure practically collapsed upon itself. I went from a support technician diagnosing tricky technical problems (old S3 video cards share IRQs with COM4) to just a warm body to be yelled at. To give you an idea, telephone circuits were so overloaded by people trying to log on that they weren't getting busy signals from the destination, but from the actual cricuits themselves.

I have never met more pissed off people in my life. The average wait time for a customer at that point? 45 minutes to 2 hours. And if you thought they were pissed when they first dialed the phone, imagine that anger stewing on hold for that amount of time. And you also have to realize, this was the *only* way these people knew how to access their email, stock portfolios, and porn. Hell yes, they were Pissed Off with a capital P.

Now, this happened around December or January. And what we were instructed to tell customers? That "They were working on it, and it will be back soon." Internally? The real answer was, and we were NOT allowed to tell customers this under any circumstance, was that it was going to be at least until June (6 months later) before it started getting better.

Like I said. I've smelled this stench before.

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PostPosted: Wed May 11, 2011 3:16 pm 
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I'm not really sure which baffles me more. That AOL existed, or that it still exists today.


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PostPosted: Wed May 11, 2011 3:24 pm 
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Aizle wrote:
I'm not really sure which baffles me more. That AOL existed, or that it still exists today.


Well they're switching more away from user services and more towards news aggregator.


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PostPosted: Wed May 11, 2011 3:25 pm 
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Aizle wrote:
I'm not really sure which baffles me more. That AOL existed, or that it still exists today.


Want to have your mind blown even further? You wouldn't believe the number of celebrities that used it (or... uh.... a company LIKE it).

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PostPosted: Wed May 11, 2011 11:58 pm 
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Well back in the day sure. I know AOL is an easy target and it's their fault. However, they went places before anyone else did. They blazed a trail for the better service. I was glad when real local ISP came to my little town, but AOL had it's time and good stuff happened there.

If I hadn't discovered text based freeform RPGs on AOL, my life would be way different.

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PostPosted: Thu May 12, 2011 6:23 am 
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I remember the Red Dragon Inn on AOL. I spent a goddamn bunch omoney on that ****.

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PostPosted: Thu May 12, 2011 2:03 pm 
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Müs wrote:
I remember the Red Dragon Inn on AOL. I spent a goddamn bunch omoney on that ****.


I don't remember that, as that was a standard BBS game that most boards had. AOL had Neverwinter Nights, Gemstone III, and DragonRealms.

The latter... yeah I spent a lot of time in that too.

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PostPosted: Thu May 12, 2011 5:59 pm 
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I guess everyone got what they paid for. Oh, wait...

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PostPosted: Thu May 12, 2011 7:55 pm 
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Another update from SOE

http://www.soe.com/securityupdate/recentupdates.vm

soe.com wrote:
RECENT UPDATES
May 12, 2011

We thank you for your patience as we continue to work around the clock to restore our game services. We know this has been a frustrating time for you and appreciate your understanding as we work to confirm the security of our network.
In light of the recent outage of Sony Online Entertainment's game services due to April's cyber-attack, we are committed to compensating our loyal player base for the inconvenience caused by the data breach and lost game time while we improve our security measures.

We are currently in the process of an extensive upgrade to our network to further protect your information from future attacks. It will likely be at least a few more days before we restore our services, and when we come back online, here is what you can expect for each of our game services.

First and foremost, all impacted players will receive 30 days of game time added to the end of the current billing cycle in addition to one day for each day the system is down. Additionally, many games are offering a variety of in-game items and special events to welcome players back once our services resume (per the outline below). This is true for both PC and PlayStation®3 computer entertainment system based products.

DC Universe™ Online: Batman™ and Two-Face™ Inspired Masks and 30 Marks of Distinction
Free Realms®: Free daily items (7 to collect)
Clone Wars Adventures™: Count Dooku v2 Outfit
EverQuest®: A series of events, including Double XP, Double Rare Mob Spawns and Double Faction Gains
EverQuest II and EverQuest II Extended: A series of events, including Double XP, Double Guild XP, Loot Bonanza, and City Festivals
Vanguard: Saga of Heroes®: A series of Double XP events
Star Wars Galaxies™: Bounty Hunter Statue, a miniature model of Boba Fett's ship, the Slave I™
Magic: The Gathering - Tactics™: Four of each of these spells: "Ivory Mask", "Duress" and "Angelheart Vial", plus 500 Station Cash
PoxNora®: Limited edition Carrionling, Welcome Back 5K Gold Award Tournaments and two Draft Tournaments, plus 500 Station Cash

For our lifetime subscribers, we'll grant in-game currency; specifically 20,000 coins for Free Realms, 7,500 Galactic Credits for Clone Wars Adventures and 10 Marks of Distinction for DC Universe Online (in addition to the items listed above).

And finally, our Station Access subscribers will receive 500 Station Cash, in addition to the subscription time and items listed above.

Additionally, we announced today that SOE will provide its U.S.-based Station Account holders with complimentary enrollment in an identity theft protection program through Debix, one of the industry's most reputable identity protection firms. For Station Account holders who live outside the U.S., SOE will be offering similar programs, if and as available, and will provide details as they're confirmed for each country or territory.

We continue to work around the clock to restore SOE's services and thank you for your continued patience as we complete our investigation of this criminal attack.

Thank you,
Sony Online Entertainment


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PostPosted: Thu May 12, 2011 9:19 pm 
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So in other words:
Ike Turner wrote:
I love you, Tina!

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PostPosted: Thu May 12, 2011 10:09 pm 
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I think it's funny that over the last 10 years they have gone out of their way to make leveling pretty much completely trivial, and still somehow think that 'double exp' is some kind of significant reward.


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PostPosted: Thu May 12, 2011 10:59 pm 
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The most shocking thing about this whole Sony debacle is discovering that Vanguard is still live.


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PostPosted: Thu May 12, 2011 11:41 pm 
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What happened to Vanguard? It was supposed to be killer.

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PostPosted: Fri May 13, 2011 2:19 am 
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Vanguard wasn't a bad as a lot of people made it out to be.

Two of the characters I played there are still at the top of my list of favorite MMO characters ever.

The game had a ton of potential. Unfortunately, it launched in terrible, nearly unplayable shape, and never really recovered. SoE bought the property shortly after launch. They patched up the worst of the bugs, merged all of the servers down to one, and it is still running as far as I know (current state of SoE not withstanding).


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PostPosted: Fri May 13, 2011 9:25 am 
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Ya I had fun with it for the couple of months we all played together. The Cleric class was badass!


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PostPosted: Fri May 13, 2011 12:11 pm 
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Vanguard would have been amazing if it was graphically optimized and had an end game.


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PostPosted: Fri May 13, 2011 6:06 pm 
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This is getting really sad...

http://news.yahoo.com/s/nm/20110513/wr_nm/us_sony

(my emphasis on a couple of the more awe inspiring finds)
reuters via yahoo news wrote:
Sony yet to fully secure its networks: expert

BOSTON (Reuters) – Sony Corp's computer networks remain vulnerable to attack three weeks after the company learned that it had been victim of one of the biggest data breaches in history, according to an Internet security expert.

The expert found a handful of security flaws in Sony's networks while remotely studying its systems via the Internet to see how difficult it would be to penetrate the electronics giant's systems in the wake of the attacks.

Security researcher John Bumgarner discovered a potential bonanza for hackers by using little more than a web browser, Google's search engine and a basic understanding of Internet security systems.

"Sony still has several external security issues that need to be addressed," said Bumgarner, chief technology officer for the U.S. Cyber Consequences Unit, a research group funded by government and private sector grants that monitors Internet threats.

Bumgarner, a well-regarded Internet security researcher and U.S. military special operations veteran, identified a handful of flaws that would be easy for a hacker to identify and potentially exploit.

Sony did not respond directly to Reuters on the security lapses that Bumgarner said he had uncovered, but three of five flaws that Reuters pointed out to the company on Thursday were fixed later in the day.

"The first and most important thing to note is that protecting our customers data is a company-wide commitment that we take very seriously," a Sony spokesman said in an email on Thursday. Sony officials did not return calls seeking further comment on Friday.

It was not immediately clear if the identified security gaps allowed for access to active or defunct systems.

Several flaws remain, according to Bumgarner, who said he had viewed only parts of Sony's network that were visible over the Internet and did not attempt to break in to password-protected sites or exploit any vulnerabilities.

He found no evidence of breaches beyond the two Sony has disclosed. But he said he was able to find gateways to internal systems and locate data that would be useful to hackers by using simple techniques that he shared with Reuters.

SONY SANTA

The techniques uncovered a number of security gaps.

Through a series of Google searches, Bumgarner was able to find a software program that Sony developed in 2001 to run a SonyStyle.com Christmas gift registry and sweepstakes program called Sony Santa.

That program gathered users' names, addresses and ages. The names and partial addresses of some 2,500 of those sweepstakes contestants were posted on a website.

Sony said on Thursday that it learned of the error on May 5. The site has been taken down and Sony is working to remove any residual links to the list, a spokesman said.

Bumgarner also found an access point to a server running an identity management system that he said controls access to logins and passwords for employees throughout Sony Pictures Entertainment. He located that system by conducting a Google search using the terms "site:.Sony.com identity."

Most companies attempt to hide these servers from the prying eyes of potential hackers because these systems are linked to sensitive employee account data, he said.


In a file on Sony's website that alerts search-engine crawlers to which sections of the site that Sony wants a search engine to avoid cataloging, the company provided a link to an internal password-protected software application.

Bumgarner said the domain on Sony Corporation of America's network where the application was located was carefully hidden from view, so a web crawler or casual surfer would not have located it. But putting the URL in the file effectively served as a red flag to potential hackers who might see it as a potential weak spot in Sony's armor, Bumgarner said.

On May 4, Bumgarner located a server in the Sony network that disclosed the names, Facebook IDs and IP addresses of Sony customers who were playing online games through Facebook.

IP addresses allow somebody to track the general location of a player. He Tweeted his discovery on May 4 and Sony plugged the leak two days later.
The company installed a security management system from Riverbed Technology on the server that leaked the Facebook data. Bumgarner was able to view an access screen to the Riverbed system that had the login field filled with a user ID through May 10.

"No one should be able to point a web browser at Sony and see a security management console or find their identity management system that has been indexed by Google," he said.

Sony has fixed some of the flaws after Reuters detailed them in an email. They include removing the file from its website that tells search-engine crawlers which sections of the site to avoid cataloging. Sony disabled access to the password-protected application that the file originally pointed to and eliminated access to the Riverbed security system.

WIDESPREAD PROBLEMS

Bumgarner's research showed that the problems with Sony's systems are more widespread than the company has acknowledged. Sony has said that only its PlayStation Network and Sony Online Entertainment systems were hacked.

Most of the flaws that Bumgarner discovered were in other Sony networks -- that of the Sony Corporation of America, Sony Pictures Entertainment and Sony Electronics Corp.

Security experts say companies need to be discerning when deciding which servers to expose to the Internet.

Many of the flaws that Bumgarner discovered were identified with a tactic known among hackers and security experts as "Google hacking" -- using the search engine's advanced features to find information that would be of use to hackers.

He found the Sony Santa program by searching for items on Sony's network written in Microsoft Excel format (site:.sony.com filetype:xls).

Mikko Hypponen, chief research officer at computer security firm F-Secure, said Sony should have been more careful.

"They've been running in circles for the past three weeks," Hypponen said.

"The first thing a consultant group or an Internet response group would do is run a basic vulnerability scan and that's what they would find," he said, referring to the lapses found by Bumgarner.

Security experts have said they believe the hackers initially gained access to Sony's network through a "spear-phishing" attack that targeted a systems administrator who had broad privileges to access data on Sony's networks.

In "spear-phishing" campaigns, hackers craft e-mails with personalized messages so that the recipients let their guard down and click on links or download attachments that launch malicious software programs that take over their computers.

Once one PC is corrupted, hackers can use that machine as a base from which to launch sophisticated operations, such as the attacks on Sony's networks.

Bumgarner found a page on Sony's website that lists the names, e-mail addresses and phone numbers of IT managers that he said the hackers could have used to launch a spear phishing attack. He found that information through Google searches.


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PostPosted: Sat May 14, 2011 6:17 pm 
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It looks like SOE is restoring services, although their website is behaving rather strangely....


https://www.soe.com/securityupdate/rest ... ncement.vm
https://www.soe.com/securityupdate/welcomeback/


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PostPosted: Sat May 14, 2011 7:13 pm 
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New PS3 firmware is up for download now too.

Edit: And now PSN is coming back up, though on a state by state basis, and is expected to take several hours to be fully back up; which likely means early June. :p


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PostPosted: Sun May 15, 2011 5:01 pm 
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I was able to log onto PSN this morning after I upgraded my firmware and set a new password. I was even able to see my Steam friends when I started Portal 2.

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PostPosted: Sun May 15, 2011 5:04 pm 
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Got logged in via PC, changed password.

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PostPosted: Mon May 16, 2011 10:03 pm 
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So yeah, me and William just realized - our Planetside account has 45 days active time, I think.

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PostPosted: Mon May 16, 2011 10:23 pm 
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I wonder if I should try to log onto station and see if my EQ1 account has game time on it. :)

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PostPosted: Mon May 16, 2011 10:25 pm 
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There's a post around here somewhere saying that as long as your account wasn't banned, you should have game time on all accounts that have had an active subscription in the past.

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