DFK! wrote:
I'm not sure what sort of negative experience you've had that colors everything you say about the American healthcare system, but you need to leave it at the door and stop attempting to talk as though you know how things work.
I find it interesting that you mention this, because in my opinion everything about the way insurance and healthcare currently works in the US gives the patient the impression that he is being defrauded at every step. While I know insurance companies aren't the cause of the costs, as they have very slim profit margins, from the paperwork you get and the experience you have when you go for care, it certainly SEEMS like you're getting screwed by both the insurance company and the doctor's office.
For example, I recently went to the dentist for a routine cleaning and a filling. After this visit, the first document I get in the mail is a statement from the insurance company. First, it lists a procedure code and short description of everything the dentist did. I usually can't understand the description, as it's hardcore medical jargon and every second word is abbreviated. Sometimes I can make some of them out, but I'm fairly sure most people don't consistently understand these descriptions. Next, for each procedure, it lists a billed amount and a repriced amount. I assume the billed amount is what the doctor billed to the insurance company, and the repriced amount is what the insurance company actually decided they were going to pay the doctor. The repriced amount is usually a tiny fraction of the billed amount, sometimes less than 5% of it. Then finally, it lists insureds' liability, which is the difference between the two columns.
So, the first thing most patients do when they get this statement is panic, because they just went in for 1 filling and a cleaning, and despite having insurance, this statement says they owe some ridiculous amount of money like $1,718.21. Of course, the next statement I get comes from the actual dentist, and of course he doesn't bill me anywhere near what is listed as the "insureds' liability" for each procedure on the other statement. However, the bill from the dentist also lists what he received from the insurance company for each procedure. Interestingly, these numbers NEVER match the "repriced amount" numbers on the insurance company's statement. I always check. They're never even close.
Next, I have 50% coverage on my dental plan for stuff like fillings. But when I look at these bills, I wonder.....50% of what? I certainly didn't get 50% of the billed amount. I didn't get 50% of the doctor's own charges for each procedure. How do they even determine what I'm getting 50% of? It certainly can't be the exorbitantly high billed amounts. Is it supposed to be 50% of what the doctor charges me in his own bill? How does the insurance company even know what he charges me? Do they actually have some idiotic agreement where he bills them some stupidly high number despite them knowing what he actually charges patients? It is utterly and totally incomprehensible as to how the insurance company determines what amount it is going to pay me.
Then, of course, come the exceptions. You needed two shots of lidocaine to get fully numb, but the insurance only covers one shot, so you have to pay for that. And you got xrays 18 months ago, but we only allow them every two years, so you have to pay for that too. Every time there's always a bunch of excuses for why they're not paying that probably are spelled out in your policy, but no sane person could ever be expected to reasonably remember all of them whenever they go to the doctor. All they know is, when they go, there's a significant portion the insurance is going to refuse to pay for, just because they can. One time, I did a search on my insurance company's website for a doctor. It referred me to a Dr. X and gave me contact information. I called the number and made an appointment with Dr. X. I went to the address on the insurance company website. I saw Dr. X. Afterward, the insurance company refused to pay me because the doctor I had seen was actually Dr. X's
son, also of course named Dr. X, who was working out of the same office.
Everyone I know who has insurance has stories like this. I went in, I thought I did everything right, but they found some bullshit excuse not to pay.
Now, here comes the worst part. I figured, hey, a lot of people probably have my insurance plan, I'll ask the doctor's office what I can expect to pay, BEFORE I have anything done. The thing is, the doctor's office DOESN'T KNOW what I'll end up paying. They claim they don't know what the insurance company will and will not pay for. NOBODY seems to know. My best option here seems to be making a ritual sacrifice to the whimsical God of Medical Billing.
Oh yeah, and when I asked about costs? The secretary first thought I was asking about what it would cost if I was just paying for it myself, sans insurance. And they DO have a price sheet for that. And the prices are about 30-40% cheaper than the prices given to me on my bill. So not only does it look like I was defrauded at every step, but even the
entire act of purchasing insurance was itself an exercise in fraud. I've apparently been paying a monthly premium in exchange for two cleanings a year and a 10% discount on everything else, because they give people without insurance 40% off, while my insurance only covers 50%.