The Glade 4.0

I think the effort I expended today far outweighed the gain from it.

About three hours on the Microsoft tech support line, to get 240 Microsoft points refunded.

I bought two episodes of the Closer this morning, season 5 (Titles: Products of Discovery and Blood Money). I watch and enjoy the first, then I go buy the second.. and when I play it, I get... another copy of Products of Discovery.

I spend 40 minutes on the phone, and finally began to download a 3 gig file. I pass out about now after hanging up.

Download occurs, I attempt to use it.. I get Products of Discovery again. I call the line, I get kicked back saying "Call the Live support". I call again, I get a runaround about downloading again. I reject this notion. The person decides I need a refund. They move me to billing. The person gets my information, and puts me on hold for long enough that my phone hangs up. (This takes about 40 minutes total.)

I call, again, this time to Billing. They move me back to Live support. Live support hears my issue, hears I have tried stuff to solve it. They move me back to Billing. Billing hears what I need. They go over everything. they transfer me to a "resolution representative". The resolution representative is difficult to understand, but I get the points. Apparently, though, if it happens again, I'm ****ed. I am surly.

(Note: The objective was to get Blood Money fixed. So I could watch it. >_> )

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Grenade 3 Sports Drink. It's fire in the hole.. Your hole!

Wow, that's a dollar an hour of wrangling...

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"Aaaah! Emotions are weird!" - Amdee
"... Mirrorshades prevent the forces of normalcy from realizing that one is crazed and possibly dangerous. They are the symbol of the sun-staring visionary, the biker, the rocker, the policeman, and similar outlaws." - Bruce Sterling, preface to Mirrorshades

Of course, this looks -really- petty after comparing it to today, with our block (and eventually the entire town) losing power since about 10:30 last night.

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Grenade 3 Sports Drink. It's fire in the hole.. Your hole!

No way. Companies that dick you can go die. Doesnt matter if its for $3.

I keep buying apple because whenever I go back they fix stuff. Last time, they pointed out it was 290 days outside warranty. Then fixed it anyway.

I love me some good customer service ;-p

Dal, it may seem petty to you, in light of recent developments; but Customer Service and getting the product you paid for is never petty.

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Darksiege
Traveller, Calé, Whisperer
Lead me not into temptation; for I know a shortcut