The Glade 4.0

(Somewhat related, I suppose, to Nevendal's earlier rant)

RAAAAAAAAAARRRRRRRR.

Seriously? You're having me send a file to a guy who's going to have it printed, and I have to explain, step-by-step, how to save a file? You know what? It's not even the specifics of this particular interaction. It's the fact that I have to do this for everyone except my boss and my assistant. I can't even begin to count the number of times I've emailed the same damn things to certain individuals, who expect me to drop what I'm doing, search my email history, and resend the damned thing because they can't be arsed to figure out the damn search function of their email.

WE USE GOOGLE EMAIL. GOOGLE IS KNOWN FOR ITS SEARCH CAPABILITIES.

What bothers me the most, though, is that everyone just hand-waves their willful ignorance away with "well, I'm/he's/she's/they're not very 'technology-savvy.'"

IT IS 2010. THAT EXCUSE NO LONGER WORKS THAT WAY. Computers have been around since before most of these people were born, and personal computing has been around for thirty. ***ing. years. It's time to put your big-boy pants on and either adapt or die. At this point, if you can't figure out how to save a ******* file, save the rest of the world the headache of dealing with you and just find yourself a nice casket. You are a waste of a good job that could be filled by an individual who has either a) the magnificent ability to have been born after 1980, or b) the audacity to actually learn how to function in modern life. I'm not talking to Grandma, so long removed from the workaday world as to no longer recognize it...I'm talking about people who still actively attempt to function in a professional capacity without the basic skills possessed by, let's face it, toddlers at this point.

POINT & CLICK OR GTFO.

Exactly. Plus kids are being born with carpal-tunnel syndrome these days. Even the Amish have iPods.

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"There's a family with kids. Do the kids and make the mother watch. Tell her you'll stop if she can hold back her tears. I *owe* her that."
--Grace Margaret Mulligan

"WELL GO GET IT!"
--Malcolm McDowell to me, in what was the most terrifying experience of my life

CLI4EVA

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And the inevitable "Gosh Far, what's with the attitude? Why can't you be a team player?" from the clueless schmuck who can't be bothered to put down his coffee mug and sully his fingers with a keyboard.

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The U. S. Constitution doesn't guarantee happiness, only the pursuit of it. You have to catch up with it yourself. B. Franklin

"A mind needs books like a sword needs a whetstone." -- Tyrion Lannister, A Game of Thrones

Job security, bro.

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"Therefore do not worry about tomorrow, for tomorrow will worry about itself. Each day has enough trouble of its own." Jesus of Nazareth

i++ ;

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In time, this too shall pass.

Not really in Farsky's case. In yours or mine, perhaps, but Farsky's job isn't tech support. That's a big part of why he's so annoyed at this, I'm sure. He's supposed to be arting, not teaching people what to do with the art they want from him.

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"Aaaah! Emotions are weird!" - Amdee
"... Mirrorshades prevent the forces of normalcy from realizing that one is crazed and possibly dangerous. They are the symbol of the sun-staring visionary, the biker, the rocker, the policeman, and similar outlaws." - Bruce Sterling, preface to Mirrorshades

Ah. Well in that case, ***** on, my good man!

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"Therefore do not worry about tomorrow, for tomorrow will worry about itself. Each day has enough trouble of its own." Jesus of Nazareth

I am now in a position where I take tickets from senior support folks...

First major article I wrote was everything I knew about every error that would cause someone to escalate to me...

Second major article I wrote was everything I knew about every file that I might want (or a colleague might want) to help those tickets...

There are people who love me for #2...

And there are folks who send me tickets without anything from #2... who I then give #2 back to via their manager and my response because my article is essentially 'How to do your job and make mine easier... or harder...'

You send me a ticket and have all the files I want with all the troubleshooting I can think of? *gulp*

Sorry Mr. Farsky... is it all Mac based, at least?

Tip for you: Create an admin account, company wide, and then vnc://<IP address of idiot>/ with OS X 10.5.8 or later and screen sharing ftw.

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Once, I was a ranger
Then, I was a warlock
And a mage
And a paladin
Now, I seek to be myself

Oh, and another thing: if you're going to own a business, plunk down the $10 for a damn domain. Stop expecting to be taken seriously as a professional (particularly as a media/public relations professional) when you send out emails from <businessname (usually missing a letter or two, because your naming skills have the originality of a Xerox machine's output)>@aol.com or @charter.net or @comcast.net. THIS IS WHY NO ONE LIKES YOU.

How about @gmail.com?

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Gmail is acceptable, but I'd still buy a domain and just use Gmail to grab it.

Setting up your own email address, including domain registration/setup/payment and then Gmail settings probably takes a total of 15 minutes if you know what you're doing.

Also, where's the titular [sic]?

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"Aaaah! Emotions are weird!" - Amdee
"... Mirrorshades prevent the forces of normalcy from realizing that one is crazed and possibly dangerous. They are the symbol of the sun-staring visionary, the biker, the rocker, the policeman, and similar outlaws." - Bruce Sterling, preface to Mirrorshades

Odd phrase. I would have accepted "tech-savvy" or "technologically savvy" before "technology-savvy."

Ah, okay. I was looking for a misspelling.

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"Aaaah! Emotions are weird!" - Amdee
"... Mirrorshades prevent the forces of normalcy from realizing that one is crazed and possibly dangerous. They are the symbol of the sun-staring visionary, the biker, the rocker, the policeman, and similar outlaws." - Bruce Sterling, preface to Mirrorshades

Yeah now when they say that I tell them "Then I suggest you take a class on basic computer operation, they have been around for over 25 years and are available at your local community college, goodbye."

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"...but there exists also in the human heart a depraved taste for equality, which impels the weak to attempt to lower the powerful to their own level and reduces men to prefer equality in slavery to inequality with freedom." - De Tocqueville

Kids in Japan actually come out of the womb with a cell phone.

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"...the line dividing good and evil cuts through the heart of every human being. And who is willing to destroy a piece of his own heart?" -Aleksandr Solzhenitsyn