I'm not saying it won't be hacked to be able to do most/all of those things I mentioned, the point is it shouldn't have to be and it should have those features from the start, and WM6.5 doesn't require hacking to get any of those. Sure they will add a lot as time goes on, but IMO it's inexcusable to release a new OS version when it's only 75% complete with promises to finish it in the future which is what they are doing, oh, and Microsoft has always sucked at follow thru with their mobile platforms. How would you feel if you went to buy a new model car and it didn't have a speedometer, a radio and heat? or airbags, 99% of people don't ever actually use them, so they go right, that was Microsoft's reasoning on no copy and paste. without those the car still functions completely as a car, but you would tell them to piss off if they tried to sell you it.
Sure, Apple has done a good job with their limited multitasking, but it still sucks next to Android or WM6.5's multitasking abilities, and WP7's multitasking is said to be more limited than iOS.
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Installing apps, customizing OS, organizing apps, etc:
This falls under the 'hacking the phone' category. Please don't say that you shouldn't have to hack the phone to get this functionality, because that's exactly what you're doing when you flash a custom ROM onto a WinMo6+ device. I have no doubt in my mind that all of this will be added by the phone community, just as it was with the iPhone.
Installing apps is not hacking the phone, unless you actually have to hack the phone to do so. installing your own non-app store apps was an intrigal part of the WM6.5 platform, Android has this same ability too, no rooting or anything required, it's part of the OS.
Customizing the OS also requires no hacking into the phone, rooting, flashing, etc, Microsoft left the OS fully open and allowed and encouraged it. Customizing the UI was as simple as installing the app, going into the today screen settings, turning off the current UI skin and turning on your new one, the ability to switch them is simply part of the OS, no hacking required.
I think you are simply not fully away of all the capabilities the old Windows Mobile platform has that were standard allowed things with no hacking or flashing custom ROMs. I've owned two Windows Mobile phones, the HTC Fuze with WM6.1 and the HTC HD2 with WM6.5 so i'm well aware of everything you could do, and even being on Android 2.2 now which is a pretty open OS platform I miss some of the modifications I could do on Windows Mobile out of the box with an app install that would require rooting and flashing a new ROM to do the same on Android