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PostPosted: Tue Apr 11, 2017 12:03 pm 
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PostPosted: Tue Apr 11, 2017 12:07 pm 
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Diamondeye wrote:
What he's apologizing for is the fact that they had to wait to get on another flight. "I apologize that you had to be on a later flight than the one you scheduled". Which is somehow what people are actually concerned about, not a guy that got "denied boarding" after he... already boarded and got his *** beat to boot.


"I apologize for you being inconvenienced because of a situation wholly of our own creation. We're an airline, and we can't possibly be expected to fly our people on seats that haven't been paid for and occupied already. You have to understand that not making a shitload of money is very upsetting to us. Why can't you people understand that you just have to do what we tell you? Those employees *needed* to get to Louisville more than you do. I apologize for you thinking your travel plans are more valid than ours. Its not like we have a whole fleet of planes, any one of which would be appropriate to fly a crew to Louisville. We have to use this one. Because those would cost us money."

While United doesn't have anything smaller than a A319/737... they also have United Express. And, I'm sure, at O'Hare (their HQ/Hub) they have something suitable they can get those crew members to Louisville in.

But ****, its just cheaper and easier to boot seated, paying customers off a plane that's already been loaded.

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PostPosted: Tue Apr 11, 2017 1:29 pm 
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But ****, its just cheaper and easier to boot seated, paying customers off a plane that's already been loaded.


I think they will find that this time, it wasn't.

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PostPosted: Tue Apr 11, 2017 1:56 pm 
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How many chartered employee flights could you make with $600M?

http://www.marketwatch.com/story/united ... op_stories

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PostPosted: Tue Apr 11, 2017 5:48 pm 
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http://www.foxnews.com/travel/2017/04/11/united-ceo-deeply-apologize-to-customer-dragged-off-flight.html

More of an apology. Points deducted for using the word "horrific" though.

Also, not buying the doc is a felon; pretty sure he wouldn't have a license if that were the case.

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PostPosted: Tue Apr 11, 2017 6:16 pm 
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Diamondeye wrote:
http://www.foxnews.com/travel/2017/04/11/united-ceo-deeply-apologize-to-customer-dragged-off-flight.html

More of an apology. Points deducted for using the word "horrific" though.

Also, not buying the doc is a felon; pretty sure he wouldn't have a license if that were the case.


Even if he *was* a felon. It still doesn't excuse the treatment United gave him. His license was suspended in '09, reinstated in '15.

Points for the "apology", but more points deducted because its a second attempt... AFTER losing almost a billion dollars in stock value. (Or however that ****'s measured). And more points deducted for the leaked CEO --> employee email.

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PostPosted: Tue Apr 11, 2017 6:56 pm 
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Müs wrote:
Dear United: When in a PR hole, the best response is NOT to keep digging.


But if you keep digging you get to China right?

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PostPosted: Tue Apr 11, 2017 7:04 pm 
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darksiege wrote:
Müs wrote:
Dear United: When in a PR hole, the best response is NOT to keep digging.


But if you keep digging you get to China right?


That's what they're doing! Trying to open up a faster route to China!

Ladies and gentlemen, if you look out the left side of the plane, you'll see the molten Earth's core. We may experience a little heat, so I've turned the cabin air to "cool". If you would like it colder, please see your flight attendant, and she can unlock the a/c controls with a swipe of your credit card.

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PostPosted: Tue Apr 11, 2017 8:36 pm 
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Diamondeye wrote:
Also, not buying the doc is a felon; pretty sure he wouldn't have a license if that were the case.

It's Daily Mail, but uhh... yeah, that's about all I got.

http://www.dailymail.co.uk/news/article ... y-sex.html

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PostPosted: Tue Apr 11, 2017 8:55 pm 
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Müs wrote:
Even if he *was* a felon. It still doesn't excuse the treatment United gave him. His license was suspended in '09, reinstated in '15.


Thankfully not even United tried to claim that it did.

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PostPosted: Tue Apr 11, 2017 11:30 pm 
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I can just imagine the CEO getting his paws on that Daily Mail nonsense and saying AHA! Now we have him!

And cooler heads saying, No sir. That would be... inadvisable.

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PostPosted: Wed Apr 12, 2017 9:05 am 
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Diamondeye wrote:
Also, I'm given to understand that part of the reason he was removed was that United was obligated by its union contract to get its employees into those seats - he was booted to make room for a United employee. If so, that's another problem - Unions are being allowed to impose themselves on the customer in an impermissible way.


Wow, if that's true, that clause needs to be nuked. The employees' sense of entitlement, does not warrant beating a guy to get him out of the plane, but if there was no such clause, they'd have less of a stick (fist?) to wave over the non-budging passengers.


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PostPosted: Wed Apr 12, 2017 9:31 am 
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Ulfynn wrote:
Diamondeye wrote:
Also, I'm given to understand that part of the reason he was removed was that United was obligated by its union contract to get its employees into those seats - he was booted to make room for a United employee. If so, that's another problem - Unions are being allowed to impose themselves on the customer in an impermissible way.


Wow, if that's true, that clause needs to be nuked. The employees' sense of entitlement, does not warrant beating a guy to get him out of the plane, but if there was no such clause, they'd have less of a stick (fist?) to wave over the non-budging passengers.


I'd bet not one of those employees *wanted* to do what they did.

If that was the policy, the onus is on United, not the passengers to deal with the employee issue.

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PostPosted: Wed Apr 12, 2017 9:58 am 
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Ulfynn wrote:
Diamondeye wrote:
Also, I'm given to understand that part of the reason he was removed was that United was obligated by its union contract to get its employees into those seats - he was booted to make room for a United employee. If so, that's another problem - Unions are being allowed to impose themselves on the customer in an impermissible way.


Wow, if that's true, that clause needs to be nuked. The employees' sense of entitlement, does not warrant beating a guy to get him out of the plane, but if there was no such clause, they'd have less of a stick (fist?) to wave over the non-budging passengers.


I'm not entirely clear on the details of this agreement assuming it exists - it was mentioned in an interview I heard but I haven't taken the time to confirm it.

However, assuming for the sake of argument that the contract with the union is, in fact, a contract, and that the sales agreement with the customer is, in fact, a contract, it seems to lend support to RD's position - the union gets away with negotiating a contract that disfavors another contract entered into by the customer for no better reason than its collective bargaining power. There might be text or other legal principles that explain this further as well, but if the end result is "oh hey we already seated you but get up or you're getting your *** beat" then there's a problem that needs to be solved.

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PostPosted: Wed Apr 12, 2017 10:43 am 
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If Contract A says: Get crew to their origination with the minimum travel time (or whatever)

And Contract B says: Passengers, once seated cannot be removed unless belligerent, etc.

United chose to breach Contract B to fulfill Contract A because they deemed it cheaper to screw the passenger, rather than the union.

They *could* have chosen to not breach either contract by taking the route of "We're going to put this crew on a charter, and get them to Louisville".

But, since they're a bit sociopathic (as large corps led by assholes usually are) they decided that breaching Contract B wouldn't cost them anything.

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PostPosted: Wed Apr 12, 2017 10:47 am 
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Müs wrote:
If Contract A says: Get crew to their origination with the minimum travel time (or whatever)

And Contract B says: Passengers, once seated cannot be removed unless belligerent, etc.

United chose to breach Contract B to fulfill Contract A because they deemed it cheaper to screw the passenger, rather than the union.

They *could* have chosen to not breach either contract by taking the route of "We're going to put this crew on a charter, and get them to Louisville".

But, since they're a bit sociopathic (as large corps led by assholes usually are) they decided that breaching Contract B wouldn't cost them anything.

The problem is that we don't know what the exact wording of either contract is, though, so we're just guessing. The only conclusion we can draw at this point is "there are serious problems with how the customer contract is handled."

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PostPosted: Wed Apr 12, 2017 12:25 pm 
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As a repeat customer of very large corporations, I can only assume the passenger's contract could be voided by the airline for pretty much any reason. Because **** him.


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PostPosted: Wed Apr 12, 2017 4:11 pm 
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We don't have the Union contract, but we do have the COntract of Carriage from United.

From what I understand about it, once you're boarded, you can't be bumped or removed from the plane unless you're dangerous or belligerent.

The dicey part there is... what happens if the airline bullies you into belligerence (Or what they perceive as belligerence anyway... y'know, not complying IMMEDIATELY with their demands).

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PostPosted: Wed Apr 12, 2017 8:09 pm 
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Müs wrote:
We don't have the Union contract, but we do have the COntract of Carriage from United.

From what I understand about it, once you're boarded, you can't be bumped or removed from the plane unless you're dangerous or belligerent.

The dicey part there is... what happens if the airline bullies you into belligerence (Or what they perceive as belligerence anyway... y'know, not complying IMMEDIATELY with their demands).


I don't think it's relevant. He looked like he was boarded to me. I'm not sure how much more boarded you get than sitting in your assigned seat prior to takeoff.

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PostPosted: Wed Apr 12, 2017 9:10 pm 
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The flight was not overbooked. The four people who needed seats were United Express flight crew who had to get to Louisville to operate a flight that had an "Illegal" crew on it (too many hours to legally fly). In otherwords, this was caused by poor logistical planning on the part of the crew management staff at United Express. The fallout from not getting the crew to Louisville was that the subsequent flight would have to be cancelled.

At this point, it would have been cheaper for United to charter a private jet and flight the crew to Louisville. By a LOT.

I have no idea if Unions had anything to do with it (I hadn't read that). I do know this is common practice. I also don't know if the agreement the passengers signed informing them of the 'Overbooking' policy includes situations like this, where the people bumping the paying passengers were not actual paying customers, but United Express employees.

My next door neighbor, who is a flight attendant for United was just as horrified as the rest of us when she saw that video. She was also quick to point out that the person who beat and bloodied teh passenger was not a United Employee, but an enforcement officer employed by the airport (and he was immediately suspended). She was also quick to point out that it was United Express, and not United Airlines (different company under the same parent - she was unsure of their policies).

She also told me that a flight attendant or crew member would never forcibly do anything to a passenger that wasn't some kind of physical threat, and then, they are only supposed to restrain the passenger and notify authorities.

The airport police were called to the plane by the Flight Commander. They were not told why the passenger was being removed. They were only told that he refused to leave the plane after being told to do so. The first two officers were trying to manage the situation without physically handling the passenger. It was the third hothead who came in from behind and literally slammed his head and dragged him over two people out of his seat and off the plane.

Needless to say, there are quite a few opportunities for all of those involved to improve policy and procedures to prevent something like this. Not the least of which is to change your policy about overbooking to make sure passengers are notified prior to boarding, and not pull peoples butts out of their seats. Once the passenger is on the plane in their assigned seat, forget it. Volunteers? Sure. Forcibly removing people? Nope.Deal with it.


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PostPosted: Wed Apr 12, 2017 9:58 pm 
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Diamondeye wrote:
Müs wrote:
We don't have the Union contract, but we do have the COntract of Carriage from United.

From what I understand about it, once you're boarded, you can't be bumped or removed from the plane unless you're dangerous or belligerent.

The dicey part there is... what happens if the airline bullies you into belligerence (Or what they perceive as belligerence anyway... y'know, not complying IMMEDIATELY with their demands).


I don't think it's relevant. He looked like he was boarded to me. I'm not sure how much more boarded you get than sitting in your assigned seat prior to takeoff.


Yeah. The boarded part isn't in question. The "belligerent" part is the kicker. Either way, shitty.

United deserves every bit of awful coming their way.

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PostPosted: Thu Apr 13, 2017 10:18 am 
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United CEO: "Yeah, we're really sorry for having to 're-accomodate' these passengers." *makes jerk-off motion*

United stock drops $1.4 billion in one day

United CEO: "Actually, this was a horrifying incident and we are very, very sorry and we are talking to the passenger that was brutally beaten and promise to make this right and also he deserves a cookie please stop"


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PostPosted: Thu Apr 13, 2017 10:59 am 
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Midgen wrote:
She was also quick to point out that the person who beat and bloodied teh passenger was not a United Employee, but an enforcement officer employed by the airport (and he was immediately suspended).

The airport police were called to the plane by the Flight Commander. They were not told why the passenger was being removed. They were only told that he refused to leave the plane after being told to do so. The first two officers were trying to manage the situation without physically handling the passenger. It was the third hothead who came in from behind and literally slammed his head and dragged him over two people out of his seat and off the plane.


I think people understand this. However, this is why you never call the friggin police unless absolutely necessary. If you bring a bear to a party you can't absolve yourself of responsibility when it mauls someone. Sure, you can blame the bear, but you're the one that put it there.


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PostPosted: Thu Apr 13, 2017 11:38 am 
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Arathain Kelvar wrote:
I think people understand this. However, this is why you never call the friggin police unless absolutely necessary. If you bring a bear to a party you can't absolve yourself of responsibility when it mauls someone. Sure, you can blame the bear, but you're the one that put it there.


This is also the reason that "school resource officers" are not a good idea. Teachers want the cop to be the go-to-person when kids act out, and that turns classroom misbehavior into a law enforcement matter for no good reason.

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PostPosted: Thu Apr 13, 2017 2:35 pm 
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Diamondeye wrote:
Arathain Kelvar wrote:
I think people understand this. However, this is why you never call the friggin police unless absolutely necessary. If you bring a bear to a party you can't absolve yourself of responsibility when it mauls someone. Sure, you can blame the bear, but you're the one that put it there.


This is also the reason that "school resource officers" are not a good idea. Teachers want the cop to be the go-to-person when kids act out, and that turns classroom misbehavior into a law enforcement matter for no good reason.


:shock:


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