The Glade 4.0

Heya...'nother question here...

My boss called me tonight with a problem I'd not seen before. He has an iMac at his home that will not access our company website. I've tried accessing it with three different browsers (Chrome, Safari, and Firefox), and all just spin for a while and then give a "server not found" error page.

He has other computers in his home that can access it just fine. No other website seems to be affected. Our website has three or four parked domains, and none of them are accessible, along with the root domain. Other domains on that same Sitegrounds account are perfectly accessible.

His router is completely open, the computer itself has no firewall set up, he's accessing from an admin account, it seems to ping the root site, I've checked the site backend itself, and it's not blocking any access...

I'm absolutely at a loss. The problem is so damned specific, and neither he nor I can figure out what the hell is going on.

Any ideas?

can hit by IP address?

Just admit to your boss that his IP address for the Mac was auto-banned for downloading porn to the Station's site and he isn't allowed back on until he delivers a full apology to all the other users, the administrator, and then passes the most rigorous viral scrubbing imaginable by some trusted employee.

That should give you time to find the real problem, fix it, and lecture him again about letting just anyone access the net from his computer.

This may not work if he is any kind of computer savvy.

.

_________________
The U. S. Constitution doesn't guarantee happiness, only the pursuit of it. You have to catch up with it yourself. B. Franklin

"A mind needs books like a sword needs a whetstone." -- Tyrion Lannister, A Game of Thrones

FarSky:

Try a new user.

Assuming it persists in a new user, I wonder if bad info got into the hosts file (ugh, hopefully not, because that's not as easy) or bad DNS cache.

dscacheutil -flushcache in Terminal should fix that last one.

Otherwise, http://support.apple.com/kb/TA27291 for some HOSTS loving.

_________________
Once, I was a ranger
Then, I was a warlock
And a mage
And a paladin
Now, I seek to be myself

Anecdotally, I read not long ago about issues with Safari 5 and DNS prefetching - where some sites wouldn't load any more unless you disabled it. Other browsers do prefetching as well... maybe try that?

<snip from some website>
In Google Chrome, click on Tools menu (a little wrench icon), then go to Options.
Click on the Under the Hood tab.
Under “Privacy” section, untick the check box for Use DNS pre-fetching to improve page load performance.